Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate.

Key Responsibilities:

• Engage with members via online chat to provide customer service and assistance
• Guide members on maximizing Premium Memberships and escalate technical issues
• Provide feedback on the Rocket Money app and assist in creating support resources

Required Qualifications:

• Interest in personal finance and helping others manage their money
• Experience in customer service in a B2C tech company is a plus
• Ability to efficiently manage multiple priorities and take initiative
• Self-motivated with a commitment to professional and personal growth
• Willingness to learn and improve constantly