Customer Support Associate

Job Summary

A company is looking for a Nonprofit Customer Support Associate to provide support to clients without dedicated support personnel.

Key Responsibilities

• Provide excellent customer support by addressing inquiries and concerns promptly and effectively
• Navigate client conflicts professionally and collaboratively to find mutual solutions
• Alert clients to service gaps and recommend additional products and services to enhance client retention and growth

Required Qualifications

• 1-3 years of experience in a similar customer support role in a business services environment
• Prior success in a customer service or sales role
• Experience in a detailed or complex customer-facing role
• Familiarity with Google Suite or Microsoft Office
• Ability to provide attentive service in a fast-paced environment