Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate, Nights & Weekends.

Key Responsibilities:

• Provide Tier 1 user support via Zendesk email
• Act as an advocate and onboarding specialist for users
• Diagnose and resolve non-complex technical issues, escalating complex problems as needed

Required Qualifications:

• Experience in customer support or a similar role in a high growth environment is ideal
• Motivated by helping others and improving user experiences
• Ability to synthesize insights from user interactions and communicate effectively with teams
• Strong problem-solving skills to address user issues end-to-end
• Familiarity with DeFi and blockchain technology is a plus