Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to provide software support to clients.

Key Responsibilities

• Provide excellent customer service aligned with company values
• Support incoming queries and issues related to proprietary software solutions
• Identify, evaluate, and prioritize end-user issues for resolution

Required Qualifications

• Proficiency in both German and English (spoken and written)
• Strong aptitude for analyzing and troubleshooting issues or approximately 1 year of experience with SaaS applications
• Access to a quiet work area for telephone and video calls
• Reliable high-speed internet connection for remote work
• Ability to excel in a fast-paced, ever-changing environment