Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to deliver exceptional customer experiences and resolve issues effectively.

Key Responsibilities

• Deliver exceptional customer experiences in every interaction
• Manage multiple customer cases while collaborating with Tier 2 and Tier 3 support teams
• Meet and exceed KPIs, including Customer Satisfaction and Quality Assurance metrics

Required Qualifications

• 1-2 years of experience in a customer support or customer service role
• Strong multitasking skills and ability to handle a high volume of inquiries
• Passion for delivering excellent customer service and ensuring satisfaction
• Collaborative mindset for effective teamwork with cross-functional teams
• Willingness to work in Eastern or Central time zones (9am-6pm ET)