Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate for the West Coast (Remote).

Key Responsibilities

• Respond to customer-submitted live chats and emails promptly
• Troubleshoot and guide customers through account, billing, and domain inquiries
• Meet targets for quality, productivity, and customer satisfaction in email and live chat

Required Qualifications

• 1+ years of customer-facing experience in a similar role
• Open availability to work a 40-hour week, including weekends and holidays
• Familiarity with the Squarespace platform
• Consistent and dependable WiFi and a distraction-free personal workspace
• Must reside in Arizona, Idaho, Utah, New Mexico, Oregon, or Washington