Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to serve as a liaison between the organization and its Collectors.

Key Responsibilities

• Support all inquiries and issues from Collectors
• Provide exemplary service through web message, voice, and email channels
• Build relationships with repeat Collectors and ensure their satisfaction

Required Qualifications

• Positive attitude with a passion for serving Collectors
• General knowledge of the trading cards and collectibles industry
• Proficiency in MS Suite, including Word, Outlook, and Excel
• Experience in customer interactions through various communication channels
• Willingness to work flexible hours, including evenings and weekends