Customer Support Associate

Job Summary

A company is looking for a Customer Support Processing Associate to support its Insurance Operations business.

Key Responsibilities

• Review complex data and financial transactions to ensure compliance with fraud procedures
• Investigate and resolve customer contract discrepancies while maintaining documentation
• Assist with check and ACH approvals, ensuring transactions are accurate and complete

Required Qualifications

• High School Diploma or GED, or an Associate degree in lieu of experience
• 3-5+ years of client customer support and operations experience
• Ability to work in a fast-paced team environment
• Proficiency in Microsoft Office Suite
• Experience with financial transactions such as life withdrawals and loans is preferred