Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to serve as a liaison between the organization and its Collectors.

Key Responsibilities

• Liaise with Collectors to support inquiries and issues
• Provide exemplary service through web message, voice, and email channels
• Build and maintain relationships with repeat Collectors and ensure satisfaction

Required Qualifications

• Positive, Collector-minded individual with a passion to serve
• General knowledge of the trading cards and collectibles industry
• Experience in customer interactions via web message, voice, and email
• Willingness to work flexible hours, including evenings and weekends
• Proficiency in MS Suite, including Word, Outlook & Excel