Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to deliver exceptional customer experiences in a remote setting.

Key Responsibilities

• Provide top-tier customer support via phone, email, live chat, and SMS
• Identify and document technical issues while handling customer escalations
• Collaborate with the Claims team and assist in documenting and improving Customer Support processes

Required Qualifications

• 2+ years of support experience in a high-growth startup, ideally in insurtech, fintech, healthcare, or subscription-based business
• Experience using Zendesk or similar support platforms
• Ability to work 9am-6pm eastern time and some Saturdays
• Access to a stable internet connection and a quiet working environment
• Fluency in Spanish is a plus