Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate I to provide assistance to customers using their retirement savings platform.

Key Responsibilities

• Manage a steady volume of inbound customer inquiries via phone, live chat, and email
• Work cross-functionally with internal and external partners to resolve customer issues
• Provide exceptional customer service while maintaining performance standards

Required Qualifications

• 1+ years of experience in a customer-facing role or relevant college experience
• Passion for serving customers
• Strong organizational skills to manage multiple tasks and deadlines
• Ability to remain composed in high-stress situations
• Demonstrated productivity and organization in a fast-paced environment