Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate - HRA.

Key Responsibilities

• Conduct telephonic Health Risk Assessments and document responses accurately
• Provide inbound and outbound call support for service inquiries and scheduling
• Collaborate with team members to ensure positive outcomes for patients while maintaining confidentiality

Required Qualifications, Training, and Education

• High School Diploma or equivalent required; Associate degree preferred
• Fluency in English; Spanish-speaking preferred
• Proficiency in Microsoft products
• Strong organizational skills with the ability to multitask
• Ability to manage sensitive information confidentially