Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to provide excellent support to clients without dedicated support personnel.

Key Responsibilities

• Provide prompt and effective customer support by addressing inquiries and concerns
• Navigate and resolve client conflicts professionally and collaboratively
• Promote client retention and growth by identifying service gaps and recommending additional products

Required Qualifications

• 1-3 years of experience in a similar customer support role in a business services environment
• Prior success in a customer service or sales role
• Experience in a detailed or complex customer-facing role
• Familiarity with Google Suite or Microsoft Office
• Ability to provide attentive service in a fast-paced environment