Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate - Depositions.

Key Responsibilities

• Create and maintain voice of the customer feedback processes and documentation
• Provide high-quality, end-to-end customer support across all products and services
• Maintain accurate organization and user data to support billing and reporting

Required Qualifications

• 2+ years in customer or technical support in a fast-paced environment
• Process-minded and detail-oriented with strong organizational skills
• Experience in legal, legal tech, or back-office operations is a plus
• Familiarity with Zendesk, Quo, and Zoom is a plus