Customer Support Associate

Job Summary

A company is looking for a Customer Programs Support Associate to ensure the success of utility and consumer programs.

Key Responsibilities

• Provide email support for program applicants and participants
• Manage a trouble ticket queue and provide support to utility program staff
• Collaborate with internal teams to identify issues and provide reporting on support activities

Required Qualifications

• Experience in a customer support and/or process management role
• Proven ability to manage multiple tasks simultaneously
• Experience with MS Office, especially Excel
• Experience in reporting software bugs and support ticket management is a plus
• An outgoing and friendly personality suitable for representing the company