Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to enhance client experiences and support operations.

Key Responsibilities

• Deliver exceptional client and partner experiences as the primary point of contact
• Provide timely service by resolving issues and improving support processes
• Support account operations and ensure customer satisfaction through issue resolution

Required Qualifications

• 2-3+ years of professional experience, with 2+ years in customer support at a financial institution or fintech
• Direct experience in support and account operations for institutional/business clients
• Experience with U.S. financial institutions and regulatory environments
• Located in EST, with flexibility for 24/7 coverage