Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to enhance client experiences and support operational processes.

Key Responsibilities

• Serve as the primary point of contact for clients and partners, delivering exceptional service
• Support account operations including onboarding, account opening, and wire transfers while collaborating with various teams
• Capture client feedback and assist in optimizing systems and workflows to enhance customer satisfaction

Required Qualifications

• 2-3+ years of professional experience, with at least 2 years in customer support or similar roles at a financial institution or fintech
• Direct experience in support and account operations for institutional/business clients
• Experience with U.S. financial institutions and regulatory environments
• Located in EST with flexibility for 24/7 coverage
• Highly diligent, detail-oriented, and process-driven