Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to provide effective support to clients without dedicated representatives.

Key Responsibilities

• Provide excellent customer support by addressing inquiries and concerns promptly and effectively
• Navigate client conflicts professionally and collaboratively to find mutual solutions
• Alert clients to service gaps and recommend additional products and services to enhance client retention and growth

Required Qualifications

• 1-3 years of experience in a customer support role in a business services environment
• Demonstrated success in a detailed or complex customer-facing position
• Familiarity with Google Suite or Microsoft Office
• Ability to provide attentive service in a fast-paced environment
• 2+ years of experience in client service, preferably using client service software