Customer Support Associate

Job Summary

A company is looking for an Associate, Customer & Product Support.

Key Responsibilities

• Deliver a world-class customer experience by addressing complex inquiries and guiding customers through features
• Provide impeccable customer support by diagnosing and troubleshooting queries via emails and live chats
• Act as a key partner to Product and Engineering by fielding feedback and collaborating on product opportunities

Required Qualifications

• 3 or more years of experience in a client/product support role
• Strong interest in AI, technology, and software applications
• Ability to work in a stable and professional home environment equipped for high-level support
• Curious and proactive mindset with a continuous improvement approach
• Ability to learn quickly and adapt to new information and processes