Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate for the West Coast.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via email, phone, and chat
• Troubleshoot order issues, platform access, product questions, and general support needs
• Maintain detailed records of customer interactions and collaborate with internal teams to resolve issues

Required Qualifications

• 1-3 years of experience in a customer support or technical support role, preferably in education or EdTech
• Proficient in using support tools and CRMs, with Salesforce experience preferred
• Empathetic and patient approach to problem-solving with a customer-first mindset
• Comfortable working in a fast-paced, remote work environment
• Spanish proficiency preferred