Customer Support Associate

Job Summary

A company is looking for an Associate Advisor, Owner & Guest Support.

Key Responsibilities

• Interact with owners and guests to provide solutions for booking and account-related needs
• Advise customers on processes and policies related to cancellations, guest reviews, and damage protection
• Support owners and service partner requests, including booking adjustments and account updates

Required Qualifications

• 2+ years of experience in a customer service role with a proven track record of goal achievement
• Experience working in Salesforce preferred
• Ability to work in a remote environment and manage time effectively
• Strong organizational and multitasking skills
• Willingness to work assigned schedules, including nights, weekends, and holidays