Customer Support Associate

Job Summary

A company is looking for an Associate, Customer & Product Support.

Key Responsibilities

• Deliver a world-class customer experience by addressing complex inquiries and guiding customers through product features
• Provide impeccable customer support by troubleshooting issues and maintaining communication with customers throughout the resolution process
• Act as a key partner to Product and Engineering, fielding feedback and identifying product opportunities based on customer interactions

Required Qualifications

• 3 or more years of experience in a client/product support role
• Strong interest in AI, technology, and software applications
• Ability to maintain a professional home working environment with dual-screen capability
• Curiosity and a continuous improvement mindset with the ability to learn quickly
• Experience in training and contributing to support documentation