Customer Support Associate

Location: Remote

Compensation: Salary

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Support Associate to join their Customer Support team.

Key Responsibilities

Monitor customer platform usage and resolve issues during sales cycles
Respond to and drive resolution of inbound support requests from customers
Conduct proactive customer check-ins and provide analytics and reporting

Required Qualifications

2+ years of experience in customer support or a related role at a B2B/SaaS company
Proven track record of meeting KPIs and enhancing customer outcomes
Experience with CRM and/or ticketing software
Proficiency in PowerPoint and Excel
Demonstrated eagerness to learn and adapt in a fast-paced environment

COMPLETE JOB DESCRIPTION

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Company Overview

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Headquarters Headquarters

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Website

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