Customer Support Associate

Job Summary

Customer Support Associate, a temporary internship position expected to last 5 months, offers full-time or part-time opportunities, focusing on handling high-volume customer inquiries and ensuring efficient resolution of support requests via inbound calls.

Key Responsibilities

• Serve as the primary handler of inbound customer calls and address transactional support requests
• Manage routine customer inquiries, including account updates and billing questions, ensuring quick resolution
• Document all customer interactions and assist in managing support queues to maintain response time targets

Required Qualifications

• High School Diploma or GED
• 2+ years of support or service experience
• Ability to work outside of normal business hours as required
• Familiarity with Salesforce and Microsoft Office 365 applications
• Physical ability to perform office tasks, including use of a computer keyboard and lifting up to 25 pounds