Customer Support Associate

Job Summary

Customer Support Associate, a full-time remote position responsible for managing customer support cases, troubleshooting software issues, and collaborating across various teams to enhance customer experience.

Key Responsibilities

• Resolve incoming and escalated support cases, including troubleshooting and account management
• Collaborate with Sales and other departments for compliance, quoting, and order processing
• Track customer account health and gather feedback to influence product development

Required Qualifications

• 5+ years of experience in customer support, customer success, or account management in a software environment
• Hands-on experience with Zendesk or a comparable support platform
• Proven ability to manage customer cases end-to-end with clear communication
• Experience supporting technical or scientific software products
• Demonstrated reliability in a remote work environment with proactive communication