Customer Support Associate

Job Summary

Providing remote customer support, the full-time hourly Customer Support Associate will assist customers through chat, email, and phone, while troubleshooting technical issues and ensuring a positive experience.

Key responsibilities

• Perform chat, email, and phone-based customer support to assist with transactions
• Leverage AI tools to diagnose and resolve technical issues efficiently
• Maintain a positive and professional attitude while addressing customer inquiries and feedback

Required qualifications

• Experience in customer service, preferably in a contact center environment
• Strong writing and verbal communication skills
• Ability to multitask and work with technology effectively
• Proven commitment to resolving customer issues with follow-through
• Flexibility and cooperation in team settings