Customer Support Associate

Job Summary

Seeking a dynamic Customer Support Associate, this full-time position will provide exceptional service to customers throughout their journey, from initial contact to post-installation, while working in a hybrid environment.

Key responsibilities:

• Resolve customer inquiries with confidence and empathy, ensuring a first-class installation experience
• Accurately order materials and coordinate service schedules while managing a high volume of customer calls
• Communicate trends and feedback to management to enhance customer support and service quality

Required qualifications:

• Ability to work Monday through Friday with flexibility for some weekends
• Strong organizational and interpersonal skills, with a self-motivated and disciplined approach
• Proficiency in computer skills and adaptability to new technologies
• Exceptional patience and active listening skills to foster positive customer relationships
• Ambitious and competitive nature, striving for high performance and productivity metrics