Customer Support Associate

Job Summary

Providing exceptional customer service, the full-time remote Customer Support Associate will serve as the first point of contact for consumers seeking pre-settlement funding, guiding applicants through the intake process while managing a high volume of inbound calls.

Key responsibilities

• Answer approximately 75-80 inbound customer calls daily, educating consumers about available products and services
• Accurately collect and document customer information while guiding applicants through the intake and onboarding process
• Meet or exceed established sales, quality, and productivity goals while maintaining compliance with company procedures

Required qualifications

• High school diploma or equivalent; some college preferred
• 1-2 years of experience in a high-volume inbound call center
• Customer service experience in medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred
• Bilingual in Spanish preferred but not required
• Minimum typing speed of 35 WPM and experience using CRM software