Customer Support Associate

Job Summary

To support a global team, the part-time Associate, Premiere Support will assist clients via chat, email, and calls with system navigation, account management requests, and training on advanced features while working remotely.

Key responsibilities

• Provide client support through chat, email, and outgoing calls, addressing questions and issues related to system login and navigation
• Train clients on how to run searches, exports, and utilize advanced system features
• Fulfill account management requests, including account creations and project access requests

Required qualifications

• Bachelor's degree or higher in any discipline
• B2 level proficiency or higher in English
• 2-3 years of experience in customer service, tech support, legal, government, financial, or hospitality roles
• Proficiency in Windows and Mac operating systems, and Microsoft 365 applications
• Demonstrated digital intelligence and digital literacy skills