Customer Support Associate

Job Summary

Supporting the Support team in obtaining declarations and essential information from non-responsive suppliers, the full-time Customer Support Associate will communicate with suppliers through various channels and assist with compliance requests while working in a hybrid environment.

Key responsibilities

• Communicate with suppliers via email, phone, and conference calls to gather compliance information and confirm document quality
• Engage with unresponsive suppliers through outbound calls and educational initiatives to facilitate compliance responses
• Provide language support in German and English for internal translations, webinars, and collaboration with the Sales team

Required qualifications

• Fluency in German and English, with excellent verbal and written communication skills
• Related work experience in administration, supplier/customer support, or call centers
• Strong time management skills and the ability to handle multiple priorities effectively
• Proficiency in MS Office Suite and Google Applications
• Self-starter with a proven ability to meet deadlines