Customer Support Associate
Job Summary
To support a growing team, the full-time remote Associate, Customer & Product Support will deliver exceptional customer service, troubleshoot technical issues, and collaborate with product management and engineering teams to enhance user experience and product development.
Key responsibilities
- Act as the first line of defense for customer inquiries, providing guidance on product features and resolving technical issues
- Investigate and troubleshoot customer queries through emails and live chats, ensuring timely updates and resolutions
- Collaborate with Product and Engineering teams to communicate customer feedback and identify product opportunities
Required qualifications
- Minimum of 3 years of experience in a client/product support role
- Strong understanding of AI, technology, and software applications
- Experience in creating and updating support documentation and training materials
- Ability to manage complex workflows in a home working environment with dual-screen capability
- Proactive mindset with a focus on continuous improvement and customer experience enhancement
Complete Job Description
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