Customer Support Associate
Job Summary
To support a growing Customer & Product Support team, the remote Associate, Customer & Product Support will deliver exceptional customer experiences, troubleshoot technical issues, and collaborate with product and engineering teams to enhance platform usage and customer satisfaction.
Key responsibilities
- Deliver a world-class customer experience by acting as the first line of defense for customer inquiries and guiding users through product features
- Provide impeccable customer support by investigating and resolving technical issues via email and live chat, ensuring timely updates to customers
- Act as a key partner to Product and Engineering by fielding feedback, identifying product opportunities, and managing internal support channels
Required qualifications
- 3 or more years of experience in a client/product support role
- Strong interest in AI, technology, and software applications
- Ability to maintain a professional home working environment suitable for high-level support
- Proactive mindset with a focus on continuous improvement and learning
- Experience in contributing to training sessions and creating support documentation
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,198 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
