Customer Support Associate
Job Summary
Providing exceptional customer service, the full-time Customer Support Associate will resolve account issues, manage live chats and emails, and advocate for users while working remotely.
Key responsibilities
- Respond to customer inquiries via live chat and email, primarily focusing on live chat
- Troubleshoot and guide customers through issues related to their account, billing, and domains
- Meet targets for quality, productivity, and customer satisfaction in both email and live chat interactions
Required qualifications
- 1+ years of customer-facing experience in a similar role (retail, hospitality, online support)
- Open availability to work a 40-hour week, including weekends and holidays
- Proficiency in written communication with attention to spelling and grammar
- Familiarity with the Squarespace platform
- Reliable Wi-Fi connection and a dedicated home office setup
Complete Job Description
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