Customer Support Associate
Job Summary
To support the USAA account, the full-time Customer Support Associate will manage customer relationships, handle support tickets, and coordinate cross-functional projects while working in a hybrid environment.
Key Responsibilities
- Manage support-related escalations internally and externally, acting as a liaison between clients and internal teams
- Conduct regular support ticket review calls and perform initial technical triage on incoming tickets
- Coordinate complex projects across multiple departments, ensuring alignment on scope, ownership, and timelines
Required Qualifications
- Must be based in the United States
- Exceptional customer service skills with experience in high-pressure situations
- Sufficient technical aptitude for ticket triage and deployment activities
- Proven ability to coordinate projects across multiple teams
- Strong organizational skills to manage multiple concurrent priorities
Complete Job Description
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