Customer Support Associate

Job Summary

Working remotely on a part-time basis, the Customer Support Associate will manage data entry and administrative tasks, providing timely and accurate service through phone, email, and chat while maintaining a performance-driven focus.

Key responsibilities

• Make outbound calls to obtain or verify required information and conduct employment verifications
• Review, process, and verify driver, compliance, and employment documentation while completing an average of 8-10 tasks per hour
• Document customer interactions in CRM systems and escalate complex issues to internal teams as needed

Required qualifications

• High school diploma or equivalent required
• Previous customer service or SaaS support experience preferred
• Experience in a professional customer service environment is a plus
• Comfortable using CRM systems and phone-based support tools
• Able to follow established procedures and handle sensitive information with care