Customer Support Associate

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Reviewed: Tue, Sep 19, 2023

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced, Management

Education Level: Bachelors

Job Summary

A company is looking for a Customer Support Associate.

Key Responsibilities:

Manage level 1 support tickets and collaborate with teams to improve efficiency
Report support data to the Data and Operations team and track KPIs for Zendesk agents
Initiate and drive improvement initiatives across the organization for a seamless customer support system

Required Qualifications:

Bachelor's degree from an accredited institution
1-2 years of experience with Zendesk or other customer service software
Strong data analysis and visualization skills
Ability to learn new software and tools quickly
Project management skills, including work planning and organization

COMPLETE JOB DESCRIPTION

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Job is Expired

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