Customer Support Associate Manager

Location: Remote

Compensation: Salary

Reviewed: Tue, Mar 17, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for an Associate Manager, Customer Support.

Key Responsibilities

Lead the daily operations of a 10+ member Support Technician team to ensure productivity and quality
Enhance performance and customer satisfaction through coaching and effective escalation management
Collaborate with Sales, QA, Billing, and Product teams to improve customer outcomes and team effectiveness

Required Qualifications

2+ years of experience leading Customer Support or Contact Center teams
2+ years of experience with Applied Epic
Bachelor's degree or equivalent practical experience in Customer Support or Contact Center leadership
Strong analytical and decision-making skills
Effective people leadership skills, including coaching and mentoring

COMPLETE JOB DESCRIPTION

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Company Overview

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