Customer Support Consultant

Job Summary

A company is looking for a Customer Support Consultant fluent in English and Russian.

Key Responsibilities

• Provide exceptional customer support in the blockchain sector via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Maintain working knowledge of client products and services while meeting team KPIs

Required Qualifications

• Excellent English and Russian language skills (at least C1 for both spoken and written)
• Experience in customer service
• Analytical and research skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
• Positive and responsible attitude