Customer Support Consultant

Job Summary

A company is looking for a Customer Support Consultant - Lead.

Key Responsibilities

• Manage daily PRISM Help Desk operations, ensuring timely ticket resolution and consistent service levels
• Supervise and coordinate subject matter experts across various functions to ensure operational continuity
• Develop and maintain operational dashboards tracking help desk metrics and facilitate regular status meetings with stakeholders

Required Qualifications

• Bachelor's degree required
• 5+ years of experience overseeing help desk operations and leading technical teams
• Experience supporting PRISM or comparable federal ERP/procurement systems preferred
• Strong understanding of system configuration management and reporting solutions
• Proficiency with project management and tracking tools (e.g., MS Project, Jira)