Customer Support Consultant

Job Summary

A company is looking for a Customer Support Consultant - Reference Labs.

Key Responsibilities

• Act as a liaison between customers and laboratories, answering inquiries and resolving issues
• Provide and clarify lab test results, and coordinate follow-up tests and sample logistics
• Manage customer interactions through various communication methods while documenting solutions

Required Qualifications, Training, and Education

• Fluency in both French and English
• Experience in a veterinary practice, laboratory setting, or contact center environment
• Strong computer and technical skills
• Associate's or bachelor's degree in a computer-related or scientific discipline preferred
• Ability to maintain a high-speed internet connection and work from a quiet space