Customer Support Consultant

Job Summary

To support a global hospitality initiative, the remote Customer Support Consultant will deliver outstanding customer service through various communication channels, build strong client relationships, and maintain a deep understanding of client solutions while meeting key performance indicators.

Key responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Handle sensitive customer data with care and security

Required qualifications

• Excellent English skills (C1 for both spoken and written)
• At least 6 months of experience in a customer support role
• Experience in the travel industry
• Strong analytical thinking and research skills
• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)