Customer Support Consultant

Job Summary

Working remotely, the full-time Customer Support Consultant will provide implementation and advisory services to PRISM users outside of the continental United States, focusing on requirements analysis, system configuration, and post-implementation support while ensuring client satisfaction and project goals are met.

Key Responsibilities

• Conduct requirements analysis, business process analysis, and system configuration for clients
• Deliver high-quality advisory and support services to government contractors to drive successful operation of Unison's product suite
• Engage with senior client leadership to define project goals and manage issues and risks effectively

Required Qualifications

• Ability to work 1pm to 10pm ET
• Prior consulting or training experience, preferably with a top consulting firm
• Proficient in Microsoft Excel, PowerPoint, and Word
• BA or BS degree in a related field or equivalent experience
• Business experience in government contractor functions such as proposal management or procurement is preferable