Customer Support Consultant
Job Summary
Delivering exceptional customer service remotely, the part-time Customer Support Consultant will manage customer interactions through phone, chat, and email while building strong relationships and maintaining a deep understanding of client solutions.
Key responsibilities
- Provide outstanding customer support via various communication channels
- Build and maintain strong customer relationships while meeting KPIs
- Handle sensitive customer data securely and keep up with evolving tools and technology
Required qualifications
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Experience in the travel industry
- Strong analytical thinking and research skills
- Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Complete Job Description
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