Customer Support Consultant
Job Summary
Fluent in both Thai and English, the full-time Customer Support Consultant will provide exceptional remote support to dealership clients across Thailand, focusing on issue resolution, ticket management, and enhancing user experience with the Pinewood.AI system.
Key responsibilities
- Deliver high-quality support to dealership customers via phone and email
- Diagnose and resolve system issues while managing support tickets to resolution
- Maintain and enhance the internal knowledge base, providing feedback for system improvements
Required qualifications
- Fluency in both Thai and English
- At least 1 year of experience in a customer support/helpdesk environment, preferably in SaaS, IT, or automotive sectors
- Strong troubleshooting and diagnostic skills
- Experience in a dealership environment or with the Pinewood.AI system is a major plus
- A genuine interest in technology and automotive operations
Complete Job Description
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