Customer Support Consultant Lead

Job Summary

A company is looking for a Customer Support Consultant - Lead.

Key Responsibilities

• Manage daily PRISM Help Desk operations and ensure timely ticket resolution
• Supervise SMEs across various functions to ensure operational continuity and issue resolution
• Develop and maintain operational dashboards to track help desk metrics and system performance

Required Qualifications

• Bachelor's degree required
• 5+ years of experience overseeing help desk operations and leading technical teams
• Experience with PRISM or comparable federal ERP/procurement systems preferred
• Strong understanding of system configuration management and reporting solutions
• Proficiency with project management and tracking tools (e.g., MS Project, Jira)