Customer Support Content Specialist

Job Summary

A company is looking for a Customer Support Content Specialist.

Key Responsibilities

• Create and monitor existing articles in alignment with procedures and workflows
• Optimize the user-friendliness of the Knowledge Base and oversee active CS templates
• Collaborate with product teams to develop Help Center articles on new features

Required Qualifications

• Exceptional communication skills, including fluency in English
• Experience in writing and/or communication roles
• Ability to simplify complex concepts and procedures
• Efficient time management and organizational skills
• Experience with information organization tools like Confluence or Coda is a plus