Customer Support Coordinator

Job Summary

A company is looking for a Customer Support Coordinator to manage customer interactions and enhance customer satisfaction in the renewable energy sector.

Key Responsibilities

• Manage customer tickets, emails, and calls in a prompt and professional manner
• Troubleshoot customer inquiries related to residential solar products and take ownership of customer experience
• Conduct analysis of net-metering and solar buyback programs, and assist with system commissioning

Required Qualifications

• Associates or bachelor's degree in business, economics, communications, or a related field
• Minimum of 2-5 years of professional experience, including 2+ years in solar customer service or the solar industry
• Strong organizational, problem-solving, and analytical skills
• Ability to work in a fast-paced environment
• Impeccable attention to detail