Customer Support Coordinator

Job Summary

A company is looking for a Customer Support Coordinator to provide assistance and support in a virtual care environment.

Key Responsibilities

• Provide courteous and efficient service to customers, resolving issues effectively
• Triaging members and connecting them with appropriate services and resources
• Support care coordination and crisis support teams with intakes and follow-ups

Required Qualifications

• Bachelor's degree from an accredited college or university preferred
• Prior experience in customer support, care coordination, or crisis services
• Ability to work various shifts, including weekends and holidays
• Reliable high-speed internet connection and a secure workspace
• Experience with productivity technologies such as Microsoft Office and Google Suite preferred