Customer Support Coordinator

Job Summary

A company is looking for a Customer Support Coordinator to help maintain their platform and support users.

Key Responsibilities

• Monitor incoming user messages and support tickets, responding promptly and escalating issues as needed
• Ensure platform health by flagging data issues and reviewing user accounts
• Manage ongoing communications with users and assist in creating content for platform operations

Required Qualifications

• Strong attention to detail
• Reliable and self-directed with the ability to manage multiple tasks independently
• Familiarity with established processes, especially in sensitive situations
• A genuine care for animals and their owners
• Experience in animal welfare is a plus, but not required