Customer Support Coordinator

Job Summary

Owning and managing the full life cycle of customer support requests, the full-time salaried Customer Support Coordinator will respond to inquiries, resolve issues, and mentor team members while working remotely.

Key responsibilities:

• Respond to requests and inquiries within required timeframes, ensuring timely updates throughout the resolution process
• Investigate and resolve issues, coordinating with subject matter experts for additional training as needed
• Create and update documentation in the Customer Support Knowledge Base while identifying and implementing process improvements

Required qualifications:

• A 4-year degree from an accredited university or equivalent education and transportation industry experience
• 3 - 5 years of experience with a transportation management system (TMS), warehouse management system (WMS), or enterprise resource planning system (ERP)
• 3 - 5 years of experience in operations, finance, or business analytics, preferably within the transportation industry
• Superior analytic skills to support communication and deliver value to customers
• Integration experience is highly preferred, but not required